Welcome to ZaikaApp ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application or website.
Please read this privacy policy carefully. By accessing or using our service, you agree to be bound by the terms described herein. If you do not agree with our policies and practices, please do not use our services.
1. Information We Collect
Personal Information
We may collect the following personal information when you use our services:
- Account Information: Name, email address, phone number, profile picture
- Delivery Information: Delivery address, location data, contact details
- Payment Information: Credit/debit card details (processed securely by our payment partners)
- Order History: Details of your past orders and preferences
- Communications: Records of your communications with us
Non-Personal Information
We may automatically collect certain information when you use our services:
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: Pages visited, features used, time spent on the app
- Location Data: Approximate location for delivery services
- Cookies and Tracking: Information collected through cookies and similar technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our services
- To process your food orders and deliveries
- To authenticate your account and secure our services
- To personalize your experience and recommend restaurants
- To communicate with you about orders, promotions, and updates
- To improve our services and develop new features
- To prevent fraud and ensure the security of our platform
- To comply with legal obligations
3. Sharing of Information
We may share your information in the following circumstances:
With Service Providers
We share information with third parties who provide services on our behalf:
- Restaurants and delivery partners to fulfill your orders
- Payment processors to handle transactions
- Cloud service providers for data storage
- Analytics providers to understand usage patterns
For Legal Reasons
We may disclose information if required by law or to:
- Comply with legal processes or government requests
- Protect the rights, property, or safety of ZaikaApp or others
- Prevent or investigate possible wrongdoing
Business Transfers
In connection with any merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and monitoring
- Access controls to limit internal access to your data
- Secure payment processing through PCI-compliant partners
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
Access and Update
You can access and update your account information through the app settings.
Marketing Communications
You may opt-out of promotional emails by following the unsubscribe link in those emails.
Location Data
You can disable location services through your device settings, though this may affect delivery functionality.
Account Deletion
You may request deletion of your account by contacting us at privacy@zaikaapp.com.
Cookies
Most web browsers allow you to control cookies through their settings preferences.
6. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.
7. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
8. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: privacy@zaikaapp.com
- By mail: ZaikaApp Privacy Office, 123 Food Street, Mumbai, Maharashtra 400001, India
- Through our app: Settings > Help & Support